FAQ

ALL YOUR QUESTIONS, ANSWERED

Looking for student apartments, houses, or roommate rentals near the University of Minnesota? Our FAQ covers everything you need to know — from available properties in Dinkytown, Como, and surrounding neighborhoods, to lease details, utilities, maintenance, and move‑in tips with GoGopher Rentals. Get quick answers to your most common questions and make your off‑campus housing search easier.

I am ready to sign a lease! What are my next steps?

Step 1: One person from your group email rent@gogopherdinkytown.com with everyone’s full name, email address and phone number. Confirm the unit address you are applying for.

Step 2: Each person will receive a rental application via email to complete.

Step 3: Once all applications are completed and approved, we will send you a lease through AppFolio.

Step 4: All parties review and sign the lease electronically.

How do I pay my rent online?

You will receive a link from AppFolio to create your tenant portal. From there you can choose to setup monthly automatic payments or pay by credit card. Please be mindful that AppFolio charges a fee to use a credit card, so we recommend that you choose ACH payments.

Current Tenants Pay Online:
https://gogopher.appfolio.com/connect/users/sign_in

What utilities am I responsible for, and how do I set them up?

Please refer to your lease for specific details on what utilities you are responsible for. If you live in a single-family home, you are responsible to setup up all utilities in your name, water/trash, gas, electricity and internet by contacting the individual providers. You are creating a new account in your name.

If you live in a duplex or multi-family building, you are responsible to setup gas, electricity and internet (unless included in your rent) in your name. Water/trash will remain in GoGopher Rentals name and you will be charged monthly through your AppFolio tenant portal.

Internet: you will be contacted prior to your move in by an Xfinity Rep to go over available internet plans and to schedule install.

What is GoGopher Rentals maintenance policy and how do I submit requests?

All residents have access to our AppFolio tenant portal where you can submit maintenance requests online. We address all maintenance requested based on severity and timeliness of when the request was submitted. For non‑emergency issues you submit via portal and our team handles it as soon as possible, typically within 24 hours. For true emergencies (major water leak, loss of heat in cold weather, etc) you call or text our 24/7 emergency line for immediate assistance.

What is there is an emergency after hours?

If there is a fire, please call 911 first. If you smell gas, please call CenterPoint. For all other emergencies, call or text the after-hours emergency number 612-364-1525.

What if I'm locked out after hours?

Call or text the after-hours emergency number 612-364-1525.

What if my rent is late or I have an NSF?

Late Fees

Any rent that is not paid in full by midnight on the 6^th day of the month, including weekends/holidays, will be assessed an 8% late fee.

NSF Checks

Any check returned or payment rejected by Appfolio will be assessed a NSF Service Charge as per your signed lease agreement plus an 8% late fee.

Management reserves the right to not accept a personal check or payment through Appfolio if a late payment or NSF. Tenant would be required to pay by a certified check or money order.

Do you have roommate matching for UMN students?

If you need another person to help fill a unit, please visit: Roommate Matching

How far in advance should I apply/lease?

We recommend starting your housing search as early as possible — especially for high‑demand neighborhoods and roommate houses. Listings can fill quickly, so looking ahead a school year gives you the best shot at getting the property you want. Viewing availability on our website is the best first step.